Terms of Service
Terms of Service
In order to use any feature of the Site, Pranapets.com hereby known as Pranapets® (the "Site"), you must agree to these Terms of Service. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE. The terms contain important information and create a legally binding contract. Pranapets® may periodically make changes in the information and services available on the Site. Pranapets® may also modify these Terms at any time, and such modification shall be effective immediately upon posting on this Site. By using this Site, you agree to review these provisions periodically to ensure that you are aware of any modifications. All and any material provided on this Site is intended for educational purposes only. Always seek the advice of your doctor regarding a medical condition, before undertaking any diet, exercise, or other suggestion on this Site, or if you are pregnant, considering becoming pregnant, or breastfeeding. This Site does not provide medical advice or treatment. The contents of the Site, such as text, graphics, images, information and other material ("Content") contained on the Site is for educational purposes only. The Content is not intended as a substitute for professional medical advice, diagnosis or treatment. Reliance on any information provided by this Site is done solely at your own risk. Information obtained by using this Site is not exhaustive. The Content provided by this Site is compiled from numerous sources. Pranapets® and its directors, officers, employees, licensors, suppliers, agents and independent contractors do not directly or indirectly practice medicine or provide medical services as part of Pranapets®. Should you have any questions related to your health care, please seek the advice of your health care professional. You should never disregard or delay medical advice because of something you found on the Site.
Use of Content
If you are dissatisfied with any information found on this Site, or with any Pranapets® products, your sole and exclusive remedy is to discontinue using Pranapets® products. The Content and any and all services or products promoted via the Site are provided on an "as is" basis. Your use of the Site, the Content, and any product or service discussed or promoted via the Site is your own responsibility. When using the Site, information will be transmitted over a medium that is beyond the control and jurisdiction of Pranapets® and its suppliers. Accordingly, Pranapets® assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the Site. You should ensure that you have appropriate safeguards on any computer or other electronic medium to avoid any defect that adversely affects your computer system. Therefore, Pranapets® disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranty, or merchantability, to the fullest extent permitted by law. Pranapets® makes no representations or warranties that: (1) the services, Content, software, text, graphics, links or communications provided on or through use of the Site, by Pranapets®or any third party, are accurate, reliable, complete, timely or error-free; (2) files available for downloading from or via this Site will be free of infection by viruses, worms, defects, corruption by any cause (including electromagnetic fields) or codes that manifest contaminating or destructive properties; (3) the results that may be obtained from the use of the services or Content will be reliable; (4) the quality or efficacy of any product and/or service of any third party that is discussed, promoted, obtained, or purchased within or via the Site, its services or Content, will meet your expectations; or (5) any errors in the services or Content will be corrected. Pranapets® is not liable for any personal and/or property injury or damage, including death, caused by your use, reliance or misuse of the Site of Content or by any products you purchase, including from a third party. Under no circumstances shall Pranapets® or any third parties be liable for any damages, compensation or costs (including, without limitation, incidental and consequential damages, personal injury/wrongful death, loss of profits, or damages resulting from lost data or business interruption) resulting from the use, reliance, misuse or inability to use the Site or the Content, whether based on contract, tort, statute or any other legal basis and whether or not Pranapets® is advised of the possibility of such damages. To the extent permitted by law and at the discretion of Pranapets®, remedies are limited to the replacement of the product or supply of an equivalent product or payment of the cost of such replacement or supply. By using this Site, you acknowledge that, except as aforesaid, Pranapets® is not liable for any costs expense loss or damage of whatsoever nature, whether direct, indirect or consequential, caused by or resulting from breach of any condition or warranty. Any claims arising in connection with your use of the Site or any Content must be brought within one (1) year of the date the event giving rise to such action occurred. Remedies under these Terms of Service are exclusive and are limited to those expressly provided for in these Terms.
This Privacy Guideline ("Privacy Guideline") applies to all personally identifiable information (collectively, "Personal Data") and other information that is collected through the Site of Pranapets®. Please read this Privacy Guideline carefully before using the Site. By using the Site, you (hereinafter, "you" or "user") consent to our practices described herein. By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Guideline. If you provide Personal Data to us via this Site, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Pranapets® and the authorized third parties referred to herein for the purposes described in this Privacy Guideline.
Collection of Personal Data
What We Do With Your Personal Data
We may use Personal Data in order to display custom, personalized content to our visitors. We may also use Personal Data to send newsletters, emails, features, promotional material, surveys and other updates to users who opt in to receive information from Pranapets®. A user may opt-out of receiving such information at any time. We also use this collected information to evaluate and administer our service, respond to any problems that may arise, and to determine user trends to analyze what part of our services are most popular with users. We may use your Personal Data to extend you offers about third party products and/or services that may be of interest to you. However, except as otherwise disclosed in this Privacy Guideline, we will not disclose your Personal Data to such parties without your prior consent. We may occasionally generate reports for advertisers containing aggregate information about our users such as demographics and online usage trends. This allows us to provide content and advertiser offers that are most relevant and beneficial to our users. Except as otherwise disclosed herein, we will not include any Personal Data in these reports. Pranapets® allows users of our Site to send information by email to other parties who may be interested. We do not retain any email addresses (unless you are a member who already has voluntarily provided your email address) of either the sender or recipient of such articles after they are sent.
Sharing Your Personal Data
In addition to the disclosures of Personal Data described above, there are certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below: Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. Other Services Offered by Pranapets®: We may also share your Personal Data within Pranapets®, including any other services and web sites offered by Pranapets® for purposes consistent with this Privacy Guideline. Agents, Consultants and Related Third Parties: Pranapets® sometimes hires other companies to perform certain business-related functions. Examples include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we endeavor to provide them only with the information that they need to perform their specific function. Legal Requirements: Pranapets® reserves the right to use or disclose your Personal Data without notice or consent as needed to comply with federal and state law; to conduct investigations of consumer complaints; to protect the integrity of our site; to protect the safety of our visitors or others; and to cooperate in any legal investigation.
Controlling Your Personal Data
A user may change, correct, modify, or delete any Personal Data they may have provided to Pranapets® by contacting us via the "contact us" page on our website(s). Users can also unsubscribe from any newsletters or opt out of various promotional emails by following the directions provided in each mailing.
As a non-member visitor, you may comment or stamp blogs. Before you do so however, you must respond fully to the network's prompt - enter your name and email address and demonstrate you agree to our TOS by checking the appropriate box. In doing so, you will be treated as a member from there on. An account will be created for you and a password will be sent to your account for future use.
Website Traffic Analysis
We may automatically gather general statistical information about our website and visitors, such as, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our site analytics software and marketing partners. Although these partners log the information coming from our site on our behalf, we authorize how that data may and may not be used. As is true of most web sites, we gather certain information automatically and store it in log files. This information includes date/time stamps, browser types, operating systems, internet protocol (IP) addresses, internet service providers (ISPs), referring/exit pages, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, and to track user's movements around the site. We do not link this automatically-collected data to personally identifiable information.
We may utilize third-party interest-based and remarketing pool advertising to promote our products. These third-party providers are solely responsible for storage and determination of fitness for use of data points associated with your browsing habits. We do not store any personally identifiable information about site visitors other than those involved in a transaction with us. Please be aware that you are not just opting out of Pranapets® advertising, but all advertising by using these tools.
Visitors Outside Of The United States
The Site and the servers upon which this Site is hosted are located in the United States. All matters and material related to the Site is governed by the laws of the State of Michigan in the United States. Any information users outside of the U.S. provide will be transferred to the United States, and by visiting this Site and submitting Personal Data and other information, you authorize this transfer.
Children And Privacy
Pranapets® complies with the Children's Online Privacy Protection Act of 1998 (COPPA). COPPA is a federal law that protects the privacy of children using the Internet. The Site is directed at an adult market and is intended for use by adults only. We do not collect Personal Data from anyone under 13, nor do we allow children under 13 to participate in forums or chat rooms without prior verified parental consent. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Guideline by instructing their children to never provide Personal Data on this Site without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Pranapets® through this Site, please contact us, and we will endeavor to delete that information from our databases.
Storage And Security Of Your Personal Data
We take reasonable steps to protect the security of your Personal Data. Since no data transmission over the Internet can be guaranteed to be totally secure, we do not promise that the Personal Data you provide to us will always be totally secure. Therefore, you should therefore take special care in deciding what information you send to us via the Internet.
Links To Third Party Web Sites
This Privacy Guideline shall not apply to any unsolicited information (such as comments and feedback) you provide to Pranapets® through this Site and/or that you post to any public areas of the Site, such as bulletin boards (collectively, "Unsolicited Information"). All such Unsolicited Information shall be deemed to be non-confidential and Pranapets®shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution. You should be aware that if you voluntarily disclose Unsolicited Information online, that Unsolicited Information can be collected and used by others. For example, if you post your email address in chat rooms or online forums, you may receive unsolicited messages from others. Pranapets® has no control over the use of Personal Data that you voluntarily post in public forums.
Contact InformationIf you have any questions about our Privacy Guideline, please Call
60-Day Satisfaction GuaranteeWe offer our first time customers a 60-day satisfaction guarantee on their first order placed with us. Any follow up purchase of the same product(s) after your first purchase is not covered by the guarantee. Your second purchase is a clear and final indication that you accept the product(s) as-is. Because we ask you to give our products a minimum of one month's use, we do not accept returns until this 30-day period has been completed. If you are not totally satisfied after at least 30 days of using the product, you may request a refund. Our Satisfaction Guarantee is designed for a single user for up to 60 days use of product. Therefore, only two (2) bottles/packages of your product can be opened to be eligible for a refund. All other packages/bottles of the same product must be in the factory-sealed container/box (resalable condition) to be eligible for a refund. The unit price of any non-resalable bottles (over the two allowed) will be deducted from your refund amount. Undeliverable or Refused Packages Refused or undeliverable orders will be refunded according to this policy, less all shipping and handling and a 20% return processing fee. The customer is responsible for providing a deliverable postal address when placing the order. You have 60 days from when your product was shipped to request a Return Merchandise Authorization for a refund. We do not issue RMA numbers past this 60 day period. There is no fee for returns qualifying for our 60-Day Satisfaction Guarantee. Also, we do not refund any shipping charges. To begin your return, please complete these steps:
- Call our Customer Service at 800-368-0016 to receive your RMA (Return Merchandise Authorization) number. Display this number visibly on the outside of the return package. Packages sent to us without a visible RMA number will not be accepted and will be discarded.
- Your RMA number will expire 14 days after being issued.
- If we do not receive your return package within 14 days of issuing the RMA, your purchase will no longer be eligible for a refund.
- In order for your return to be accepted, you must ship back all of the empty bottles/packages (up to two opened) and any unused, unopened bottles/packages in their factory-sealed containers, along with an RMA form.DOWNLOAD HERE THE RMA FORM
- You are responsible for shipping costs to return the package to us. We strongly recommend returning packages to us through certified mail with a tracking number. If we do not receive your product, and you cannot prove your product was returned, or the product arrives damaged and in unusable condition, we will not issue a refund.
- Send your return package to:
Prana Pets 214 NE 22nd Lane, Delray Beach, FL 33444 Once your return is received and inspected by our processing center (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Refunds for purchases made with a gift card / prepaid credit card will go back to the same card. If the card no longer exists you have to inform Pranapets® before the refund is processed and we will issue a company check.
Our shipping offices are open from 9am to 5pm EST Monday through Friday. Our shipping office is closed on all U.S. government-observed holidays. Orders received before 1PM EST will ship the same day. Orders placed after 1PM will be shipped the following business day.
If you wish to cancel your order, please call our Customer Service at 800-368-0016. Your cancellation must be made before your order ships. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order shipped, it is up to the customer to refuse the unopened package or send unopened package back. Once the package is returned, a full refund will be issued, less shipping costs (see Free Shipping and Cancelled Orders below), both to and from your delivery address. All cancellation refunds are processed within five business days. We reserve the right to cancel any order at any time. Once a package has been opened, it is no longer eligible for cancellation. At this point, our standard returns policy applies. Free Shipping and Cancelled orders: Free shipping is a reward for customers who use our products, and does not apply to cancelled orders. Cancellation refunds on orders that have already shipped will be debited either the published shipping rate or the actual shipping costs, whichever is greater. This applies to both domestic and international orders. International orders: You are responsible for any customs fees, taxes, and return shipping charges incurred to return the package. Due to the cost of returning packages deemed undeliverable or refused at customs offices, any refused or undeliverable package automatically disqualifies your purchase from refund eligibility.
User Submissions and Contributions
Any information provided is subject to our Privacy Guideline. Beyond that information, any email or other communications or content you send to any part of this Site, is non-confidential for all purposes. If you make any such submission, you automatically grant, agree and warrant that the owner of such content has expressly granted or agreed Pranapets® a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display the communication or content in any media or medium, or any form, format or forum now known or hereafter developed. Pranapets® may sublicense its rights through multiple tiers of sublicenses.
Customer ReviewsAll product reviews posted on our website are user submitted. Our goal is to provide an unbiased review platform for legitimate Pranapets® customers to share their experience with our products. Unlike many subscription or ad-revenue-driven third-party review sites, our website falls under regulatory guidelines placed by the Federal Trade Commission (FTC) and the U.S. Food and Drug Administration (FDA). In order to comply with these existing regulations and provide the best possible user experience, the following conditions are applied to our Customer Reviews: Reviewers Must Be Real People All user-submitted reviews must contain a valid name, address, phone number, and email address. While this information is not published on our websites, the information is filed and available for review at the request of federal authorities. Reviewers Must Have Purchased Product Before publishing a review, we must verify, in our system, that the user did indeed purchase the product they are reviewing. Editing of Review Content While we strive to deliver customer reviews in their purest form, there are some circumstances under which we do edit the content:
- To avoid infringing on the intellectual property rights of other companies, we remove any brand-name drug references from our customer's reviews
- To remove inappropriate health claims
- To correct illegible grammar
- To translate a review from a foreign language to English
- To remove offensive or hateful speech
- To remove personally identifiable information
- To remove undesirable spam content
- Are related to customer service (not a product review)
- Are from individuals who are simply being antagonistic
- Are deemed maliciously submitted by a competing company, its employees, or its proponents
- Are intended to question the methodology, safety, or efficacy of homeopathy, dietary supplements, the complementary health industry, federal regulatory agencies, our company, employees, or brand names
- Include exorbitant claims
- Cannot be made sense of after editorial review
- Contain content that is blatantly false, misleading, or hateful
- Contain content that seems in conflict with the selected star rating
Less-Than-Favorable (Negative) Reviews Use of our products is typically considered self-managed health care. Due to variations in product use, diet, exercise, body composition, or underlying or compound health conditions, we understand that our products may not meet every individual's expectations. If, after using our product for a fair amount of time, as indicated in our return policy, it does not meet your expectations and you wish to review the product in what you consider a negative manner, please adhere to the guidelines stated above. Pranapets® cannot publish a review with anonymous or incomplete sender information, nor can we publish a review that is profane and/or misleading. Tell the facts of your experience and be honest in your appraisal of the product. All user-submitted reviews, including less-than-favorable reviews, are valuable both to us and those considering purchasing our products. Please keep in mind that many Pranapets® products are OTC medicines marketed with indications and symptom relief claims as listed in the Homeopathic Pharmacopeia of the United States and the Homeopathic Materia Medica. We do not publish reviews that are submitted in an effort to undermine the legal status of homeopathic products or the production methods involved.
You agree to defend, indemnify and hold Pranapets®, its officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your breach of or default under these Terms of Service.
Pranapets® makes no claims that Content is appropriate or may be downloaded in any country or jurisdiction. Access to Content may not be legal by certain persons or in certain countries. If you access the Site you do so at your own risk and are responsible for compliance with the laws of your country's jurisdiction. Pranapets® is not liable for any direct, indirect, incidental, special or consequential damages of any kind whatsoever (including, without limitation, attorneys' fees and lost profits or savings) in any way due to, resulting from, or arising in connection with this site, including its original and third party content, regardless of any negligence of Pranapets®.