We offer a 30-day Satisfaction Guarantee on your first order placed with us. Any follow up purchase of the same product(s) after your first purchase is not covered by the guarantee. Your second purchase is a clear and final indication that you accept the product(s) as-is. If you are not totally satisfied within 30 days of using the product, you may request a full refund. Shipping costs are not included in the refund. Bottles that have been unopened may be returned up to two months after purchase. The refund will be based on the actual price paid for the returned product. Sealed bottles are eligible for 100%.
Undeliverable or Refused Packages:
Refused or undelivered orders will be refunded according to this policy, less all shipping and handling . The customer is responsible for providing a deliverable postal address when placing the order. You have 2 months from when your product was shipped to request a Return Merchandise Authorization for a refund for Sealed Bottles. We do not issue RMA numbers past this 2 month period.
To begin your return, please complete these steps:
- Send an email to email@example.com with your completed RMA form (DOWNLOAD HERE) to receive your RMA (Return Merchandise Authorization) number.
- In order for your return to be accepted, you must ship back all the return items along with the RMA form.
- To make this process as easy as possible, we request that once you send a package to us that you get the tracking information and email it to firstname.lastname@example.org. This is so we can verify if a package has been received and issue the refund promptly. You are responsible for the return shipping costs.
Prana Pets RMA # (your RMA number)
214 NE 22nd Lane
Delray Beach, FL 33444
Once your return is received and inspected by our processing center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 15 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Refunds for purchases made with a gift card / prepaid credit card will go back to the same card. If the card no longer exists you have to inform Pranapets® before the refund is processed and we will issue a company check.